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UPDATE: Governor Otter Weighs in on DMV Software Mess. 'It's Obvious the System Is Not Yet Fully Functional.'


  • ITD
UPDATE: August 28, 2918, 3:30 p.m.

In the shadow of a major technical issue that has crippled systems that issue driver's licenses, Governor C.L. "Butch" Otter Tuesday asked for the public's patience. Additionally, Otter announced he was creating a working group to drill into the dilemma. Earlier in the day, the Idaho Transportation Department advised sheriff's offices across Idaho to "close their doors," pending a resolution of the technical problems.

In prepared remarks issued Tuesday afternoon, Otter said a recent upgrade of ITD's mainframe was necessary, but "it is obvious the system is not yet fully functional for a variety of reasons, and that is causing problems and frustration around our state."

Otter said he was convening a working group that would include ITD, the Idaho State Police, the Idaho Sheriffs Association, and the Idaho Association of Counties to resolve the issue "as quickly as possible."

UPDATE: August 28, 2018, 11 a.m.

One day after it announced that significant technical issues with a software vendor that issues driver's licenses, the Idaho Transportation Department said Tuesday that it was recommending that sheriff's offices across Idaho "close their doors" while troubleshooting continues in the effort to restore systems.

ITD said it would address short- and long-term solutions to the ongoing problem Tuesday afternoon. In the meantime, ITD was recommending that citizens check with their local sheriff's office for status reports.

ORIGINAL POST: August 27, 2018

Idaho's driver's license system went down again Monday, the latest incident in on-again, off-again glitches.

In a brief statement, the Idaho Transportation Department announced Monday afternoon that its vendor reported a multi-state outage, preventing the issuance of licenses through the Idaho Division of Motor Vehicles. ITD said there was no current estimated time on when the system would be back online.

In early August, Idaho DMV offices were purposely closed for two days while ITD upgraded what it called "a very old system" developed in the 1980s.

Statewide outages occurred on a number of occasions this past spring and ITD announced that it had thought that the issue had been solved with its recent software update in early August. ITD officials said Monday that they did not believe that the most recent outage was related to the software upgrade.