When: Wed., April 24, 2-4 p.m. 2013
Refresher course on the basics of customer service targeted to the small business owner and their customer. You will work on dealing with difficult customers, identifying who your customers are, and how to make the best of any situation. You will also discuss the etiquette of social media, your customer's online presence and how to use it to better connect with your customers. Speaker: Kim Sherman-Labrum.