Alaska Airlines brought its operations back to normal late Monday after a nightmare of a day for many of its passengers. A fiber-optic shutdown early Monday crashed Alaska's ticketing system, resulting in delays across the airline's 64-airport network, including Boise.
Scores of Boise passengers were affected when they saw their flights in and/or out of Seattle, Portland and Sacramento were canceled.
The Associated Press reports that Alaska employees at Seattle's Sea-Tac Airport ended up sticking handwritten flight numbers to computer monitors and issuing passengers manual tickets. All passengers who saw their travel plans evaporate were told they could rebook without a rescheduling fee.
A spokeswoman for Sprint, the provider of Alaska's fiber-optic network, said the problems were a combination of two cut cables, one between Chicago and Milwaukee and another between Portland and Seattle.
Alaska Airlines is the seventh-largest U.S. airline based on passenger traffic.