City: Wheels Coming Off Trolley Tour, Boise Wants It Shut Down

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The City of Boise has just about had it up to here with the operator of the Boise Trolley Tours. After two years of customers complaints and multiple warnings, city attorneys have decided to revoke the lease and vendors license Debra Miller, owner and operator of Boise Trolley, LLC.

City officials have a pretty thick file on Miller, filled with customer complaints. Here's a sample:

"While setting up for the dedication of the Lincoln statue, Ms. Miller threatened to sue the City and Parks Department."

A Canyon County bus driver said "the lady with the trolley approached him rudely stating he was an eyesore and he was ruining her business."

"We witnessed her telling an 80-something grandmother and her grandchild to leave the Parks Department bench seating, saying she had full control of who uses the area."

"The lady screamed, yelled, cursed and belittled us in front of other customers. She said she doesn't like charge cards even though she accepts them. She yelled and screamed that people around the park hate her. I don't need business from the likes of you."

"The woman who greeted us (and I use that term loosely) not only appeared to be drunk or high but she hollered at us worse than a pack of dogs."

"I saw a couple and their 2-year-old kicked off the park picnic table. The lady who owns the trolley said she leases the land and to leave and not come back."

"She told us she didn't want any children running around, if they weren't patrons of her business."

Adam Park, spokesman for Boise Mayor Dave Bieter, told Citydesk that the city sent Miller a warning letter in 2009, stating that her behavior could be a violation of a code of conduct clause in her lease.

When the complaints continued this summer, the city decided to revoke Miller's contract effective Friday, Oct. 1. (see a copy of the letter below)

Tour-Train-July-15_2010.jpg

But in the meantime, Park said the city received even more complaints, and decided to immediately revoke Miller's lease (see below)
Letter-to-D-Miller-August-18-2010-immediate-revocation_1.jpg

Park told Citydesk that the city will not immediately enforce the revocation, giving Miller and her attorney the opportunity to state her defense. A final decision on the future of Boise Trolley Tours is expected next week.

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